Ethical analysis of the use of AI-based chatbots and their incursion into decision-making in contemporary times

Abstract

This document, of a reflective nature, shows the dizzying rise of technological advances and the way in which they are involved in the various fields of human development; such as science, economics, education, entertainment, among others. AI (Artificial Intelligence) is important in today’s world since it is transforming various aspects of people’s daily lives. In this context, the main objective of this document is to demonstrate the way in which chatbots (conjugation of the words Chaty and Robot) enter decision making in current generations, from a qualitative approach. The relevance of this study is given by the ethical implications, taking into account the regulations, as well as the advantages and limitations of the use of this technology. Furthermore, the increasingly massive management is visualized, and consequently, the multiplicity of topics discussed, the relevance of these tools in people’s daily lives, the diversity of users that arise in different contexts and the risks at the level of reliability of the information, the treatment given to personal data, and itself, the decision-making by the developers and the users themselves.